Entries by Hardik Makadia

Launch 2020: What we have in store for ‘YOU’?

Today, we are releasing WotNot’s biggest ever launch, with a whole lot of tools and features to help you automate your customer interactions.  These new features come at a time when a lot of businesses are suffering from outages and forced to look for a digital alternative either for automating their lead gen or customer […]

Redefining Human Resources Using HR Chatbot

“Human Resources isn’t a thing we do. It’s the thing that runs our business” said Steve Wynne, Business Magnate. For organizations to run successfully, it is important that the HR department engages its workforce, attracts and retains the best talent, and maintains the best culture. And the HR department can focus on taking care of […]

Enhance Your Brand’s Customer Experience Using Chatbots!

Chatbots have become mainstream in the recent past, especially over the last three years. With their ability to automate routine tasks and provide personalization at the same time, chatbots seem to have found their way into almost every industry at a steady pace. In almost every industry, the customer service space has benefited the most […]

5 Reasons Why Your Business Needs Customer Service Chatbot

No matter what business or industry you are into, your customers will always be the most valuable stakeholders in your business. “Customer is king” will always stand true irrespective of the type of business you operate. This brings us to the importance of improving and maintaining customer satisfaction to keep our business booming. With the […]

How To Generate And Qualify More Leads Automatically

Leads convert to customers and that amounts to profits for your business. Generating quality leads is one of the most important but difficult achievements for any organization. And growing competition makes it more difficult for your business to capture the prospect’s attention and attract them. Companies use innumerable ways to generate leads, like, cold calling, […]

How A Gym Chatbot Can Attract More People To Your Gym

The rising awareness around the importance of fitness is clearly not converting into an increased number of people joining your gym or fitness studio. Why? Because usually after joining the gym, people often struggle to continue with their workout regime. Apart from lack of motivation, there is also, evidently, a clear lack of engagement between […]

Is a Real Estate Chatbot Worth Your Attention?

Real estate giants usually spend tons of money and resources on bringing high quality leads to the relevant properties on their website. Sending cold SMS, running Facebook ad campaigns, using site banners, advertising on Google, etc. are some of the common but expensive ways to get more leads. And even after spending thousands on advertising, […]

Delight Your Customers Using Chatbots in Restaurant

Global Market Insights predicts that the global chatbot market is poised to reach more than $1.3 billion by 2024. Chatbots will clearly be a driving force for business communications. Given the wide range of benefits that chatbot brings, companies across verticals are increasingly adopting chatbots in their lead generation and customer support strategies. Among other […]

How Chatbots Are Reshaping CX in Financial Institutions

Among other things, customer retention is one of the biggest challenges facing the finance industry today. Surpassing competition and exceeding customer expectations is no easy feat to achieve. In matters of money, people want to have as much information as they can. And manually calling up the support team for basic information and transactions make […]

All You Need To Know About Bot-o-mating Your Sales Process

Unless you’ve been living under a rock, you know that chatbots are being increasingly implemented by businesses to increase lead generation, qualify leads, and convert more and more leads into customers. Companies across verticals are using chatbots for sales to automate the lead generation process, fix appointments with qualified leads, and to assist in closing […]

Top 6 Use Cases of Chatbots in Healthcare

Whether or not you are in healthcare, we all can agree on the fact that there is immense pressure on hospitals and healthcare providers. The hospital staff is flooded with operational tasks like scheduling appointments based on the doctor’s availability, directing the patient to the right specialist, assessing referrals, managing insurances, follow-ups, keeping track of […]

How Can Chatbots Help You Crush Your Sales Figures

“To me, job titles don’t matter. Everyone is in sales. It’s the only way we stay in business.” — Harvey Mackay. This quote perfectly sums up the importance of sales in a business. Sales is what allows the business to not only exist but thrive while doing so. Generating sales is as much important as […]

Ace Your Customer Support Using Chatbots

‘Customer service is the new marketing.’ The present-day customer has information at the tip of their fingertips, thanks to the internet era. With instantly accessible reviews and comparison apps, customers today are better informed and have high expectations from the businesses they interact with. This brings us to the importance of improving and maintaining customer […]

6 Reasons Your Business Needs The Treasure Named Chatbot

Chatbots are not a futuristic concept anymore. Global market insights predicts that the chatbot market worldwide will be worth over USD 1.34 billion by 2024. Businesses are adopting chatbots widely across different verticals like Real Estate, Finance, Education, Banking, Hospitality, Insurance, Healthcare, Human Resources, Restaurants, and many more. Chatbots have proven to be an efficient […]

Chatbots in Hospitality – Boosting Your CX & Revenue

Constantly changing customer expectations, irregular working hours and high staff turnover are some of the gravest concerns staring the hospitality industry right in the eye. All of these issues have lowered customer satisfaction levels and hindered expected growth of the hospitality industry, affecting profit margins adversely. Given the rising need for streamlining the existing processes, […]

Chatbots for Restaurants – How To Retain Your Customers In Growing Competition

The restaurant industry is no stranger to challenges. With issues like inventory management, rising food costs, increasing competition, effective menu pricing, etc., restaurant business happens to be one of the most high-risk industries. In such a competitive market, great customer experience not only ensures that you stand strong in spite of competition but also ensures […]

7 Ways Chatbots Are Making HR More Human

With hoards of operational tasks piling up, the human resource department has evidently become less human. And it might come as a surprise that HR chatbots can go on to make the current scenario in Human Resource more human. Let us find out how. Your HR team is bombarded with emails and phone calls from […]

How Chatbots Can Help The Struggling Travel Sector

As traveling has picked up exponentially over the last decade, so have travel companies. To cater to the needs and demands of the new-age digitally adept traveler, travel companies continue to seek new ways to improve customer journey and make travel more convenient. With technological advancements, the way people now plan their trips has also […]

Time To Change The Way Insurance Sector Treats Its Customers

Every day, the insurance industry deals with thousands of customers, each having a multitude of queries about policies, claims processing, account updates, terms, conditions, and more. The humongous amount of queries and long queues to get on call with executives have made the insurance sector synonymous with mismanagement. Resultantly, frustrated prospects and customers usually drop […]

Chatbots in Banking – Retain Customers & Streamline Operations

There’s a reason why banks and other financial institutions have increasingly started implementing chatbots to deliver their services. Bank of America, HDFC, American Express, Commonwealth Bank, HSBC (Hong Kong), PayPal, SBI, Lemonade, MasterCard are some of the major financial institutions which use chatbots for banking and financial services. Chatbots are capable of holding personalized conversations […]