chatbot | 8 MIN READ
Chatbots have revolutionized the way businesses interact with their clients.
With chatbots, you not only enhance the customer experience but also:
Scale up your business
Reduce staff cost
Conduct live chats
Get insights via analytical dashboard
However, different businesses have different and specific needs, and to fulfill them they need a suitable chatbot that ticks all the boxes.
To choose the ‘ideal’ chatbot for your business, you need to look for many parameters like requirements, features, benefits, and pricing.
And with so many chatbot software around, the quest for the ideal chatbot often becomes difficult. But don’t worry, to make your work easier, we have curated a list of top 10 chatbot software in 2023. Here, we will explain about each chatbot software, their features, pricing, ratings, and aspects for which they are best utilized for.
But before we begin, let’s have a look at what chatbots are and why your business needs one.
What is Chatbot Software?
Chatbots are an incredible automated tool that works as a virtual assistant and a helping hand in your business. It is available 24/7 for solving your customers queries, generating tickets, fetching leads, etc. So, from answering a simple question to making appointments to executing tasks automatically, chatbots is what you need. It is a reliable and cost-effective tool with multilingual abilities.
If we talk about its types, there are 3 main types of chatbots:
The bots that belong to this type, follow a set of rules set by the business. So, they respond to a query in a way you have set instructions in it. This type of chatbots are an inexpensive and effective way to interact with customers if you require only basic customer support.
These are intelligent chatbots that can have a conversation like a human with your customers. They use NLP (natural language processing) for this. They are expensive but provide desired returns, so your investment never goes in vain.
Here, a pre-inserted rule by the businesses will determine whether a query should be handed over to the chatbots or to the support reps. This is an affordable option and provides entire control of the business.
Why Does Your Business Need a Chatbot?
For Incredible Customer Support
A classic use case of chatbot is providing top-class customer support by being available 24/7, redirecting them to a helpful section of the website, solving their queries with knowledge base, and much more. With features like live chat and ticket generation, chatbot helps in making the support staff’s jobs easy.
For Automated Lead Generation
Bots help to fetch qualified leads that suit your niche and services. This helps in boosting lead generation in your CRM.
For HR Responsibilities
Bots can be your personal HR who answers all the HR department questions like leave balance, feedback gathering, etc. This reduces the effort of HR to answer the same queries repeatedly.
For Booking Appointments
With bots, your customers can ask all the appointment related questions and can book an appointment too. In-house bot enables staff to book an appointment with other staff as per their availability.
For Financial Assistance
You can have your personal finance manager with a bot which will answer all your queries about accounts, finances, raise, graphs, etc.
Top 10 Chatbot Software to Choose in 2023
When we talk about an ideal chatbot software, what comes to your mind? Easy to use interface, visually descriptive dashboard analytics, live chat, outbound bots, and many more. Well, WotNot has got it all covered.
It provides a no-code chatbot builder that enables easy bot building for even those individuals who don’t have a technical background. On WotNot, you can build a bot from scratch or use the pre-existing templates and customize it.
Provides easy drag-and-drop function to build a no-code bot without any hassle
Enables support reps to takeover the chat in the middle of the conversion
Provides rich insights and business patterns through real-time analysis of various KPIs
Saves chatbot conversations in the backend and emails transcripts for both sales and support time in real-time
Supports multiple channels and responds to messages from WhatsApp, Messenger, SMS, etc.
Provides native integrations with Zoho, Slack, Salesforce, Shopify, WordPress, IBM, etc.
WotNot provides a freemium subscription where customers can explore the bot builder and other features for free. Apart from that, its paid subscription packages include:
Startup: - $949/Year
Business: - $4789/Year
Enterprise: - Contact Sales Team
4.6 out of 5
WotNot in its truest form is a complete chatbot solution that a business can look for. Whether it is a small, medium, or enterprise business, WotNot can cater to chatbot needs of all. On top of that, WotNot offers solutions catering businesses hailing from over 16 industry verticals.
Drift AI chatbot interacts with customers with tailored messages for each page and visitor. This helps in engaging more consumers as they are provided with exclusive support every time they visit the website or ask a query. Drift chatbot software also helps you to identify your customer’s interests, set a sales meeting, analyze your product distribution, etc.
Supports both desktop and mobile
Provides real-time alerts whenever a consumer responds to your outreach
Provides detailed insights on purchase items, engagement ratio, etc.
Distributes tickets to the concerned person automatically
Provides an API to build apps and for customizing chat widget
Centralizes purchasing signals to precisely analyze the accounts you should concentrate on
Drift offers free plans along with plans like Premium for $2500/month. It also has Advanced plan and Enterprise plan which you can request a quote for as per your requirement.
4.4 out of 5
Drift is best for generating more sales by forming a pipeline. You can use Drift’s playbook for enhancing this feature. It will also enable you to book more meetings at the same time without any glitch.
Ada is a reliable AI-powered automation platform that has inbuilt chatbot support functionality. This chatbot software automates the majority of brand interaction with intelligent solutions to consumers’ queries. It is easy to implement, scalable, and highly customizable software. You just need to train your bot so that it can provide desired performance.
Provides no code facility while customizing the chatbot
Provides real-time analytics of customer data
Provides conversational AI
Provides integrations to help you scale your chatbot better
You can get a quote of Ada’s packages: Core, Advanced, and Pro. These subscription packages cover different features and provide different benefits. Choose that suits your business well.
4.6 out of 5
If you are looking for a chatbot that can handle customer interaction and engage them, then Ada is for you. It automates conversation with enterprise-level replies to the customer’s queries. It is best for eCommerce, SaaS, fintech, and many other industries.
Qualified is one of the top software which is easy to use and generates a pipeline for achieving high revenue. It is exclusively designed for Sales Cloud customers to connect their websites with Salesforce data in no time. This helps to identify the interests of the buyer and offer personalized sales pitches.
Identifies the most valuable visitors
Starts sales conversations as per customers’ interests
Helps in managing sales and marketing campaigns
Generates pipelines quickly
Saves real-time conversations
Qualified offers different categories like:
Enterprise: Request a quote
4.9 out of 5
It is best for the IT and computer software industries. It helps Sales Development Representative and Business Development Representative to generate pipeline easily and quickly.
With this, you can create bots that help to interact with your consumers with high-quality and exclusive answers. It also allows support reps to jump in the conversion and take complete control whenever a chatbot is unable to give a reply to a complex query.
Offers numerous integrations to scale the bot better
Enables creating several chatbots for different platforms like WhatsApp
Provides Drag-and-drop interface
Enables testing and analyzing chatbots without any codes
Enables native integration with other online tools and apps
Landbot offers various plans available: free, paid, and customizable.
Business: Customized plan
4.7 out of 5
Landbot is best for small and independent businesses. You just need to understand the bot better to know how you can use its full potential. You can get this help from their knowledge base section.
Tidio is basically used for welcoming site visitors, providing them personalized product recommendations, engaging users, etc. It is a customer service platform that offers live chat services along with chatbot.
Provides real-time user monitoring
Provides chat analysis
Works for desktop and mobile applications
Offers proactive messaging
Answers with personalized messages
Offers predefined workflows
Helps in team analysis
Tidio offers both free and paid plans. Its free plan can handle two operations and manage 100 conversations. With the paid plan of $26/month, you can increase automated conversations up to 40,000 chats.
4.7 out of 5
If you are looking for a chatbot that aces in customer support, then Tidio is for you. It caters to small and middle-sized businesses the best.
As the name suggests, Chatfuel helps in proactively messaging on various websites with canned response that engages customers and converts it into a lead. It is specifically made for responding to messages on Instagram and Facebook Messenger, but it also works on other websites. This AI chatbot is super easy to set up and takes no time for it.
Offers pre-written responses for the common queries that customers asks everyday via comments or messages
Generates leads from advertisements and comments, provides coupons, qualifies the leads as per their interests, etc.
Answers FAQs and provides personalized product recommendations
Automatically gathers customer emails and reviews
Automates audience segmentation via corporate CRM program
ChatFuel offers five plans:
Trial: - This is a free plan that offers 50 conversations
Entrepreneur: - $14.99 for 500 conversations/month
Small Business: - $24.99 for 1000 conversations/month
Established Business: - You need to get contact the sales team to get the quote.
4.5 out of 5
If you are looking for a simple AI chatbot that provides a straightforward setup procedure made for Instagram and Facebook Messenger.
Zoominfo Chat provides an all in one solution for all your marketing problems. It analyzes data and engages customers with its smart features. It is useful in streamlining phone and email outreach and fetching leads.
Manages data and analyzes it in real-time
Provides cross-channel advertising
Provides real-time insights
Smart website chats
You can view pricing on Zoominfo Chat’s website for the plan you are interested in.
4.5 out of 5
If you want to upskill your marketing game, then you must choose Zoominfo Chat as it has got the right features to attract sales and advertising.
Intercom is one of the first companies to release chatbots in the market since 2011. It is one of the best performing software with an extensive list of numerous software integrations that helps in better scaling for your bot.
Provides support for desktop and mobile apps
Makes chatbot easy to use
Provides integration set of more than 250 helpful apps
Provides engaging customer support with its business messenger
Provides machine learning models to answer the queries smartly
Analyzes business and customer data for providing personalized experience
You can request a quote for the plans you are interested in from Intercom's website.
4.4 out of 5
Intercom is best for businesses of all scales from small to enterprise ones. Its customer support and lead generation features are best to invest in.
This is an ideal chatbot for customer support that answers queries smartly with personalized messages. It provides complete automated support to deliver superior customer service. This is one of the most reviewed and ranked chatbot solutions for its services.
Provides a native support for over 20 languages
Uses ML algorithms for smart replies
Uses prosperity NLP engine for best support
Analyzes the data to provide smart insights
You can request a quote on the Verloop.io website and pay for the features you want.
4.7 out of 5
It is best for providing great customer support and engaging your customers. Its answering accuracy will take care of customer interactions like a pro. It is best for eCommerce, healthcare, BFSI, travel, food tech, and real-estate industries.
We have covered bots that can cater several use cases like sales, lead generation, marketing, and customer support in the above list. These 10 chatbot software providing companies are trusted by many businesses and industries for the results they have delivered. Through this list, you can easily compare chatbots and choose the one that suits best for your business.
So, list down your business requirements and see which one is capable of catering all of your business requirements. If you decide to go with WotNot, you can get all the features of an ideal chatbot in one chatbot software. On top of that, there are major updates awaiting for 2023 in our software that you don’t want to miss on.
Content Editor at WotNot. He likes technology, chatbots, comedy, philosophy, and sports. He often cracks hilarious jokes and lightens everyone's mood in the team.