chatbot | 9 min read

Top 10 Chatbot Software in 2023 [Features, Pricing, Review]

Published by Bhavyadeep Singh on 25-Nov-2022

Chatbots have revolutionized the way businesses interact with their clients.

With chatbots, you not only enhance the customer experience but also:

  • Scale up your business

  • Reduce staff cost

  • Generate leads

  • Conduct live chats

  • Get insights via analytical dashboard

However, different businesses have different and specific needs, and to fulfill them they need a suitable chatbot that ticks all the boxes.

To choose the ‘ideal’ chatbot for your business, you need to look for many parameters like requirements, features, benefits, and pricing.

And with so many chatbot software around, the quest for the ideal chatbot often becomes difficult. But don’t worry, to make your work easier, we have curated a list of top 10 chatbot software in 2023. Here, we will explain about each chatbot software, their features, pricing, ratings, and aspects for which they are best utilized for.

But before we begin, let’s have a look at what chatbots are and why your business needs one.

What is Chatbot Software?

Chatbots are an incredible automated tool that works as a virtual assistant and a helping hand in your business. It is available 24/7 for solving your customers queries, generating tickets, fetching leads, etc. So, from answering a simple question to making appointments to executing tasks automatically, chatbots is what you need. It is a reliable and cost-effective tool with multilingual abilities.

If we talk about its types, there are 3 main types of chatbots:

Rule-Based Chatbots

The bots that belong to this type, follow a set of rules set by the business. So, they respond to a query in a way you have set instructions in it. This type of chatbots are an inexpensive and effective way to interact with customers if you require only basic customer support.

AI Chatbots

These are intelligent chatbots that can have a conversation like a human with your customers. They use NLP (natural language processing) for this. They are expensive but provide desired returns, so your investment never goes in vain.

Hybrid Chatbots

Here, a pre-inserted rule by the businesses will determine whether a query should be handed over to the chatbots or to the support reps. This is an affordable option and provides entire control of the business.

Why Does Your Business Need a Chatbot?

For Incredible Customer Support

A classic use case of chatbot is providing top-class customer support by being available 24/7, redirecting them to a helpful section of the website, solving their queries with knowledge base, and much more. With features like live chat and ticket generation, chatbot helps in making the support staff’s jobs easy.

For Automated Lead Generation

Bots help to fetch qualified leads that suit your niche and services. This helps in boosting lead generation in your CRM.

For HR Responsibilities

Bots can be your personal HR who answers all the HR department questions like leave balance, feedback gathering, etc. This reduces the effort of HR to answer the same queries repeatedly.

For Booking Appointments

With bots, your customers can ask all the appointment related questions and can book an appointment too. In-house bot enables staff to book an appointment with other staff as per their availability.

For Financial Assistance

You can have your personal finance manager with a bot which will answer all your queries about accounts, finances, raise, graphs, etc.

Top 10 Chatbot Software to Choose in 2023

1. WotNot

When we talk about an ideal chatbot software, what comes to your mind? Easy to use interface, visually descriptive dashboard analytics, live chat, outbound bots, and many more. Well, WotNot has got it all covered.

It provides a no-code chatbot builder that enables easy bot building for even those individuals who don’t have a technical background. On WotNot, you can build a bot from scratch or use the pre-existing templates and customize it.

Key Features:

  • Provides easy drag-and-drop function to build a no-code bot without any hassle 

  • Enables support reps to takeover the chat in the middle of the conversion

  • Provides rich insights and business patterns through real-time analysis of various KPIs

  • Saves chatbot conversations in the backend and emails transcripts for both sales and support time in real-time

  • Supports multiple channels and responds to messages from WhatsApp, Messenger, SMS, etc.

  • Provides native integrations with Zoho, Slack, Salesforce, Shopify, WordPress, IBM, etc.

Pricing:

WotNot provides a freemium subscription where customers can explore the bot builder and other features for free. Apart from that, its paid subscription packages include:

Startup: - $949/Year

Business: - $4789/Year

Enterprise: - Contact Sales Team

G2 Ratings:

4.6 out of 5

Best for:

WotNot in its truest form is a complete chatbot solution that a business can look for. Whether it is a small, medium, or enterprise business, WotNot can cater to chatbot needs of all. On top of that, WotNot offers solutions catering businesses hailing from over 16 industry verticals.

2. Drift

Drift AI chatbot interacts with customers with tailored messages for each page and visitor. This helps in engaging more consumers as they are provided with exclusive support every time they visit the website or ask a query. Drift chatbot software also helps you to identify your customer’s interests, set a sales meeting, analyze your product distribution, etc.

Key Features:

  • Supports both desktop and mobile

  • Provides real-time alerts whenever a consumer responds to your outreach

  • Provides detailed insights on purchase items, engagement ratio, etc.

  • Distributes tickets to the concerned person automatically

  • Provides an API to build apps and for customizing chat widget

  • Provides SDKs for Android mobile, JavaScript Web, and iOS web and mobile

  • Centralizes purchasing signals to precisely analyze the accounts you should concentrate on

Pricing:

Drift offers free plans along with plans like Premium for $2500/month. It also has Advanced plan and Enterprise plan which you can request a quote for as per your requirement.

G2 Ratings:

4.4 out of 5

Best for:

Drift is best for generating more sales by forming a pipeline. You can use Drift’s playbook for enhancing this feature. It will also enable you to book more meetings at the same time without any glitch.

3. Ada

Ada is a reliable AI-powered automation platform that has inbuilt chatbot support functionality. This chatbot software automates the majority of brand interaction with intelligent solutions to consumers’ queries. It is easy to implement, scalable, and highly customizable software. You just need to train your bot so that it can provide desired performance.

Key Features:

  • Provides no code facility while customizing the chatbot

  • Provides real-time analytics of customer data

  • Provides conversational AI

  • Provides integrations to help you scale your chatbot better

Pricing:

You can get a quote of Ada’s packages: Core, Advanced, and Pro. These subscription packages cover different features and provide different benefits. Choose that suits your business well.

G2 Ratings: 

4.6 out of 5

Best for:

If you are looking for a chatbot that can handle customer interaction and engage them, then Ada is for you. It automates conversation with enterprise-level replies to the customer’s queries. It is best for eCommerce, SaaS, fintech, and many other industries.

4. Qualified

Qualified is one of the top software which is easy to use and generates a pipeline for achieving high revenue. It is exclusively designed for Sales Cloud customers to connect their websites with Salesforce data in no time. This helps to identify the interests of the buyer and offer personalized sales pitches.

Key Features:

  • Identifies the most valuable visitors

  • Starts sales conversations as per customers’ interests

  • Helps in managing sales and marketing campaigns

  • Generates pipelines quickly

  • Saves real-time conversations

Pricing:

Qualified offers different categories like:

Growth: $3000/month

Premier: $6000/month

Enterprise: Request a quote

G2 Ratings:

4.9 out of 5

Best for:

It is best for the IT and computer software industries. It helps Sales Development Representative and Business Development Representative to generate pipeline easily and quickly.

5. Landbot

With this, you can create bots that help to interact with your consumers with high-quality and exclusive answers. It also allows support reps to jump in the conversion and take complete control whenever a chatbot is unable to give a reply to a complex query.

Key Features:

  • Offers numerous integrations to scale the bot better

  • Enables creating several chatbots for different platforms like WhatsApp

  • Provides Drag-and-drop interface

  • Enables testing and analyzing chatbots without any codes

  • Enables native integration with other online tools and apps

  • Enables personalization

Pricing:

Landbot offers various plans available: free, paid, and customizable. 

Starter: €30/month

Pro: €80/month

Business: Customized plan

G2 Ratings:

4.7 out of 5

Best for:

Landbot is best for small and independent businesses. You just need to understand the bot better to know how you can use its full potential. You can get this help from their knowledge base section.

6. Tidio

Tidio is basically used for welcoming site visitors, providing them personalized product recommendations, engaging users, etc. It is a customer service platform that offers live chat services along with chatbot.

Key Features:

  • Provides real-time user monitoring

  • Provides chat analysis

  • Works for desktop and mobile applications

  • Offers proactive messaging

  • Answers with personalized messages

  • Offers predefined workflows

  • Helps in team analysis

Pricing:

Tidio offers both free and paid plans. Its free plan can handle two operations and manage 100 conversations. With the paid plan of $26/month, you can increase automated conversations up to 40,000 chats.

G2 Ratings:

4.7 out of 5

Best for:

If you are looking for a chatbot that aces in customer support, then Tidio is for you. It caters to small and middle-sized businesses the best.

7. ChatFuel

As the name suggests, Chatfuel helps in proactively messaging on various websites with canned response that engages customers and converts it into a lead. It is specifically made for responding to messages on Instagram and Facebook Messenger, but it also works on other websites. This AI chatbot is super easy to set up and takes no time for it.

Key Features:

  • Offers pre-written responses for the common queries that customers asks everyday via comments or messages

  • Generates leads from advertisements and comments, provides coupons, qualifies the leads as per their interests, etc.

  • Answers FAQs and provides personalized product recommendations

  • Automatically gathers customer emails and reviews 

  • Automates audience segmentation via corporate CRM program

Pricing:

ChatFuel offers five plans:

Trial: - This is a free plan that offers 50 conversations

Entrepreneur: - $14.99 for 500 conversations/month

Small Business: - $24.99 for 1000 conversations/month

Established Business: - You need to get contact the sales team to get the quote.

G2 Ratings:

4.5 out of 5

Best for:

If you are looking for a simple AI chatbot that provides a straightforward setup procedure made for Instagram and Facebook Messenger.

8. Zoominfo Chat

Zoominfo Chat provides an all in one solution for all your marketing problems. It analyzes data and engages customers with its smart features. It is useful in streamlining phone and email outreach and fetching leads.

Key Features:

  • Manages data and analyzes it in real-time

  • Automate sales

  • Provides cross-channel advertising

  • Provides real-time insights 

  • Smart website chats

Pricing:

You can view pricing on Zoominfo Chat’s website for the plan you are interested in.

G2 Ratings:

4.5 out of 5

Best for:

If you want to upskill your marketing game, then you must choose Zoominfo Chat as it has got the right features to attract sales and advertising.

9. Intercom

Intercom is one of the first companies to release chatbots in the market since 2011. It is one of the best performing software with an extensive list of numerous software integrations that helps in better scaling for your bot.

Key Features:

  • Provides support for desktop and mobile apps

  • Makes chatbot easy to use

  • Provides integration set of more than 250 helpful apps

  • Provides engaging customer support with its business messenger

  • Provides machine learning models to answer the queries smartly

  • Analyzes business and customer data for providing personalized experience

Pricing:

You can request a quote for the plans you are interested in from Intercom's website.

G2 Ratings:

4.4 out of 5

Best for:

Intercom is best for businesses of all scales from small to enterprise ones. Its customer support and lead generation features are best to invest in.

10. Verloop.io

This is an ideal chatbot for customer support that answers queries smartly with personalized messages. It provides complete automated support to deliver superior customer service. This is one of the most reviewed and ranked chatbot solutions for its services.

Key Features:

  • Provides a native support for over 20 languages

  • Uses ML algorithms for smart replies

  • Uses prosperity NLP engine for best support

  • Analyzes the data to provide smart insights

Pricing:

You can request a quote on the Verloop.io website and pay for the features you want.

G2 Ratings:

4.7 out of 5

Best for:

It is best for providing great customer support and engaging your customers. Its answering accuracy will take care of customer interactions like a pro. It is best for eCommerce, healthcare, BFSI, travel, food tech, and real-estate industries.

Conclusion

We have covered bots that can cater several use cases like sales, lead generation, marketing, and customer support in the above list. These 10 chatbot software providing companies are trusted by many businesses and industries for the results they have delivered. Through this list, you can easily compare chatbots and choose the one that suits best for your business.

So, list down your business requirements and see which one is capable of catering all of your business requirements. If you decide to go with WotNot, you can get all the features of an ideal chatbot in one chatbot software. On top of that, there are major updates awaiting for 2023 in our software that you don’t want to miss on.

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