“We shipped a support agent in a week. The quarter-long build we had budgeted never happened.”
Dana Hendricks
Chief Operating Officer
70%
faster query resolution
“The engineering experience was smooth — we moved a workflow from design into production the same week.”
Eric Sandoval
Senior Director of Engineering
<1 min
average first response
“The two-in-the-morning questions get answered. Every clinical decision still lands with a person.”
Bartlomiej Slodyczka
Chief Customer Officer
24/7
patient coverage, no rota
“One agent, three languages, no extra headcount. Leadership did not believe the deflection numbers until they read the transcripts.”
Marijke Bakker
Head of Service Design
3
languages on one agent
“589,000 bookings later, the front desk phone finally stopped ringing all day.”
Victor Algaze
Software Engineer
589K
bookings automated
“Order lookups and returns answer themselves on WhatsApp. Peak week stopped being a staffing exercise.”
Illaria Di Donfrancesco
Product Owner, AI Platforms
87%
reduction in response time
“Versatile enough for the API work, simple enough that the support leads maintain their own flows.”
Ciprian Nastase
Technical Support Quality Lead
48hrs
from a URL to a live agent
“Every escalation now arrives with the full conversation attached. Our first reply is the right one.”
Anouk Visser
Director of Support
68%
of chats resolved without an agent
“195,000 patient conversations handled, without a single extra hire on the support desk.”
Priya Rane
Head of Patient Engagement
195K+
patient conversations automated
