Use Cases | 4 MIN READ

Redefining Human Resources Using HR Chatbot

Published by Hardik Makadia on 26-Jun-2020

“Human Resources isn’t a thing we do. It’s the thing that runs our business” said Steve Wynne, Business Magnate. For organizations to run successfully, it is important that the HR department engages its workforce, attracts and retains the best talent, and maintains the best culture.

And the HR department can focus on taking care of the ‘human’ aspect of HR only when the routine operational tasks are handled properly. But the HR department is mostly inundated with time-consuming manual tasks like processing payroll, dealing with performance management reviews, etc.

Enter chatbots in HR and your HR team can focus on more strategic and ‘human’ tasks at hand, whereas the HR bot can automate the routine but equally important tasks.

Let us have a look at the benefits of implementing HR chatbots in your organization:

  • Saved time and improved efficiency

    Automation of operational processes increases the efficiency and overall productivity of your HR department. Repetitive tasks prone to errors are accurately handled by human resources chatbot.

  • Quick & Accurate Response

    Self-service systems that allow employees to answer basic questions themselves can boost productivity of your HR team manifold. With HR chatbots, your employees don’t have to spend their time trying to get in touch with their reporting manager or someone from the HR department. If they have a question, they can directly interact with the bot whenever they need an answer.

    And now, with Natural Language Generation, HR chatbots can even be trained to identify intent of open-ended questions and answer them accordingly.

  • Onboarding a New Employee

    The onboarding process is often cumbersome. With chatbots in HR, you can speed up the onboarding process. Important documents like bank statements, identity proof, etc. can be collected via the HR chatbot. Newly onboarded employees can be briefed about company policies, roles and responsibilities using the HR chatbot. This fastens the process and eases up the load on the HR teams.

  • Hiring

    Chatbots in human resources are helping in making the application process more transparent. If applicants have questions about job descriptions, company details or potential responsibilities, they can simply ask the bot and are good to go.

    A chatbot can also ask basic screening questions about the interested candidate’s skills and experience. A HR bot can also collect the candidate’s resume and contact information. It can also be programmed to rank the applicants on the basis of their qualifications and work experience.

  • Sentiment Analysis

    The bot can ask employees a series of short, simple questions over a period of days or weeks. This essentially replaces the old traditional norm of feedback forms while giving the HR department actionable insight so as to make important decisions pertaining to processes or regulations.

Additionally, with natural language processing and continuous training, the bots can also evaluate, measure and understand employee sentiment accurately. This way, quick decisions can be taken to circumvent small issues before they become big.

In order to assist organizations in finding, hiring and managing new and existing talent, WotNot’s service offerings in HR go beyond just recruitment and pre-screening. WotNot’s chatbot in Human Resources offers conversational AI capabilities that extend from benefits, onboarding, performance management as well as compliances.

Here’s how it works –

WotNot HR bot enables you to focus on what matters to you:

  1. Easy to customize bot

    No technical expertise is required to modify the bot. You can change the question and sequence of the flow as and when you need easily.

  2. Real-time tracking of the live conversation between the bot and user

    Using the live chat feature, the users can track conversations in real time and also take over from the bot when the need arises.

  3. Multi-language support

    Chatbots can solve your organization’s problems in multiple languages round the clock. This provides a unique experience to the employee working in the organization coming from different places.

  4. Conversational, helpful & accurate

    A data-driven bot that learns the questions employees frequently ask. It enables you to spot trends, deal with issues well in advance, and make monthly reporting far more easy.

  5. 24/7 Support

    Think of it as an unremitting virtual robot committed to delivering a proactive conversational experience from the get-go. Round the clock.

Conversational AI is truly helping people across all verticals utilize their time on the more strategic and pressing elements while spending less time on operational issues.

HR bots can help you streamline your HR processes, reduce your workload, and at the same time provide personalized experiences. Try out our pre-built HR template to experience the HR chatbot here.

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