Use Cases | 5 MIN READ

7 Ways Chatbots Are Making HR More Human

Published by Hardik Makadia on 07-Jun-2020

With hoards of operational tasks piling up, the human resource department has evidently become less human. And it might come as a surprise that HR chatbots can go on to make the current scenario in Human Resource more human. Let us find out how.

Your HR team is bombarded with emails and phone calls from your employees asking repetitive internal questions. Not only addressing frequently asked internal queries, but manually carrying out processes like assessing employee performance and going through appraisals is time-consuming and exhaustive for the HR team.

With the dawn of conversational AI, human resource chatbots are now being increasingly used to streamline organizational processes by automating operational and repetitive tasks. Over the span of the last two years, chatbots in HR have helped professionals utilize their time on strategic and pressing work while spending less time on repetitive and operational issues.

Some of the popular use cases where chatbots in human resource can assist the employees and reduce the burden of your HR team are recruiting, training new hires, enrolling in benefits, addressing general workplace-related queries, and more. Elucidated below are some of the use cases:

  1. Company-related FAQs

    Employees usually spend a lot of time looking for basic company-related information. With HR chatbots, employees can quickly get the answers they are looking for, without having to scour various documents or web pages. Apart from saving time, this also increases the productivity of employees.

  2. Recruitment

    The HR team spends a lot of time performing operational tasks like screening applications and answering basic questions regarding the company and the job role. These early stages of recruitment can be easily automated using HR chatbots.

    HR assistant chatbot can collect prospective employee information in an interactive manner, without any human intervention. What’s more, the HR chatbot can also be trained to screen applications and rank candidates on metrics such as qualifications and experience.

  3. Onboarding

    Employee onboarding chatbots can ease up the onboarding process for both the HR team and the new hires.

    HR chatbots can take care of routine onboarding processes like:
    – Educating new hires about company policies and compliance
    – Providing clarifications on job functions and performance expectations
    – Company dress code
    – With a chatbot for HR services, the human resource department can focus on more human activities like helping new hires build interdepartmental relationships and addressing employee concerns.

  4. Employee Training

    An interactive HR chatbot ensures more employee interaction during training sessions than sitting through a standard training video or watching a PowerPoint presentation. HR chatbots facilitate personalization so employees can train themselves at their own pace, adhering to the stipulated time.

    HR assistant chatbots can also engage in feedback collection and surveys. Chatbots encourage more honest and impartial employee feedback. Chatbots can also be programmed using natural language processing and artificial intelligence to make use of sentiment analysis to gauge the mood of the employees.

  5. Annual Reviews/Assessments

    An important part of talent management is conducting annual assessments. Many HR managers are of the opinion that the conventional review process is outdated and ineffective. HR chatbots can easily facilitate the deliverance of performance insights and feedback, thus helping HR teams save time and engage easily with the employees.

  6. Internal Communication and Feedback

    Lack of effective communication in the organization leads to employee frustration and churn. With chatbots effectively placed, employees can easily access impartial support, receive information and provide honest feedback.

  7. Employee Scheduling

    One of the most time-consuming tasks for the HR department is manually processing employee scheduling requests and filling shifts during unplanned absences. Manual processing also makes it a more error-prone process. Employees also need to log in to separate systems or drop chains of emails to the HR team and the managers in order to request leave. All this leads to extensive navigation between siloed systems and unnecessary time-consumption.

With HR chatbots, employees can easily raise leave requests by simple text communication with the bot. Chatbots can be integrated with back-end human resource management systems and scheduling software, linking the two and eliminating the need to carry out routine administrative tasks manually.

Benefits of HR Chatbot

With the mentioned use-cases being automated by HR chatbots, here’s how chatbots will benefit the HR team and the organization:

Increased efficiency

As chatbots automate the operational tasks, the HR team can focus on more strategic issues and be more productive. Bots also make the work hassle-free and increase the HR team’s productivity.

Sentiment Analysis

Bots can be effectively used to perform sentiment analysis. The bot can ask employees a series of short, simple questions over a period of days or weeks. Based on the responses of the employees, the HR department can derive actionable insights to make important decisions.

Multi-channel

One of the biggest advantages of chatbots is that bots can be placed on multiple channels like your internal communication application, company website or the intranet your company uses. This eliminates the need for employees to familiarize themselves with a new application or a new system. Bots can also be deployed on other channels like Facebook Messenger, WhatsApp, SMS, Slack, etc.

Quick Response

Your employees don’t have to spend their time trying to get in touch with their reporting manager or someone from the HR department. If they have a question, they can directly talk to the bot using text/speech through their mobile devices whenever they need an answer.

Satisfied Employees

Chatbots make the Human Resource department more approachable and hence contribute to satisfied employees. With less time being spent on operational tasks, HR employees can devote time to more valuable activities like employee development and appreciation. With employee retention becoming difficult in the current times, implementing chatbots go a long way in contributing to employee satisfaction and retaining employees.

Interested in knowing how an HR chatbot for your organization would look like? Chat with our demo HR bot to experience the benefits yourself!

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