Get a bird’s eye view into actionable data, and tweak your chatbot and livechat strategy by measuring it on the right KPIs.
Find out how many conversations did the bot handle in any given time period.
Average Session Duration
Identify how much time are your users spending on the bot.
Tweak conversational experiences by segregating between new and returning users.
Get a bird’s eye view on how many conversations converted into sign-ups, demo requests, resolved tickets, leads and more. Know how deep into the conversation your visitors are with the bot, and keep an eye on where they are dropping off to improve and A/B test conversation flows.
View Geographical Insights
We help you understand where your audience is from when they are engaging in a conversation with the bot or live chat. This is crucial when your business is focused on improving sales and service operations in select geographies.
Conversation Funnel Depth
Gain a better understanding of user behavior. Take a look at how deep into the conversations do users generally go; whether they are just opening the chat bubble or interacting half-way. Mapped with Goals, you can identify patterns and correlations that might be generally missed on the surface.
Your website is a collection of webpages. Track and gauge which page is generating the most conversations on the bot or live chat. Change the content of the bot’s conversation to match with the context of the pages. Build stronger rapport with future customers quickly, and watch conversions skyrise.
Iterate & Improve CX with Actionable Intel
Getting the right data is more important than just getting data. Our chatbot analytics empowers you to track, break down, and act on key metrics from one single dashboard. Continuously measure, assess, iterate and improve your chatbot strategy.
Identify and focus on user journeys within the bot that deliver maximum results. Enhance your bot’s performance by knowing at which point are people dropping off during the conversation.
Allocate Ad Budget
When you know that the chatbot is performing well on a specific page, allocate your ad budget accordingly to maximize conversions.
Manage your bots
Learn more about customer needs, and train your chatbot by identifying misinterpreted or missed messages/intents.
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