Build Interactive Bots with FAQ Builder
Turn answering boring Q&A’s into a conversational experience. Build a smart knowledge base and only transfer those conversations that truly require human assistance.
Power your FAQ bot with a Knowledge Base
Your FAQ bot has an AI-powered knowledge base where you can create intents, utterances, and responses. With this automate answering the most commonly asked queries, helping you elevate the customer experience.
Handover to an agent, when absolutely necessary
FAQ bots act like the first line of defense for your agents by resolving all commonly asked queries and only transfer those chats which absolutely require their involvement. As bots take over answering boring and mundane queries, you can expect higher productivity from agents.
Easy. Easy. Easy. That's how our experience was working with their great team and scaling our use of the chatbot.
Daniel Patrick
Digital Marketing Manager
Supervise Learning for Better Performance
Building a smart chatbot is an iterative process. Like teaching a child, you keep training the bot to learn from new phrases and the ones it failed to answer. As a result, your bot keeps improving its accuracy in resolving queries.
Improve Conversational Experiences with Feedback
Know how well your FAQ Bot is trained and gather user feedback by getting a thumbs up or a thumbs down for each response the bot provides. Analyze this feedback data to improvise the knowledge base with better responses.
Do more with WotNot
Analytics Dashboard
Keep track of important business KPIs of your chatbots and generate insights using our advanced chatbot analytics.
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Live Chat
Manage your customer communication across channels and scale real-time support over Live Chat.
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Elevate Your Live Chat Game With Slack Live Chat
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