See what’s in our arsenal
Explore and learn more about the key features that WotNot has to offer to make your bot building process a breeze, helping you automate customer interactions and generate demand at scale.
Bot Management
Build personalized chatbots for various channels using a visual no-code interface.No-code Visual Editor
Build a bot like you're building a flow chart. Connect action blocks and define their actions on a no-code visual editor.Curated Templates
Choose from a wide variety of pre-built templates from our library to kick-start your bot-building activity.Error Debug
View and navigate to errors within your conversation flow to have them resolved.Version Control
Maintain versions for all your deployments and easily roll back to a version when required.Auto Layout
Neatly arrange all the action blocks on the canvas with proper gaps and alignments.Channels
Build bots on WotNot for the following channels - Website, Mobile App, Facebook Messenger, SMS, and WhatsApp.Invoke third-party API
Push and pull data from your favourite apps using our Service Call functionality.Multi-lingual
Build bots in multiple languages to truly make your bots multi-lingual.Human Handover
Transfer conversations to your team of human agents when the time is right.Fire Javascripts
Perform math operations, fire events to your analytics or other systems from the client-side.Trigger Conditions
Define rules to decide which bot is to be triggered based on a condition.Data Injection
Inject important information to make your conversation truly personalized.Auto-save
All the actions performed on the bot builder are auto-saved, so you don't have to.Rich Media Support
Bring your conversation intuitive by making use of images, gifs, videos, pdfs and what not.Minimap
View and traverse to any part of the conversation flow of the bot.Undo Redo
You have the ability to reverse any action performed on the bot builder.Search
Search action blocks and navigate around the bot-builder with ease.Expand/Compress
View more details of each action block by switching through modes.Zoom to content
Brings your conversation flow into the canvas in case you dragged awayHistory Retention
Retains the history of the conversation in the chat widget when moving from one webpage to another webpage.Chat Widget Custom Visibility
Use our methods to show and hide the chat widget when required.Saved Reply
Create and save frequently used phrases to eliminate repetition and mundaneness.Label
Label conversations to make it easy to track chats and review unique cases/situations.Interoperability
Connect your live chat systems with WotNot to continue handling conversations without change in systems.Sync CRM Data
Eliminate time spent on looking up for customer information by syncing your contact information on live chat with APIs.Mobile App
Converse with your customers/visitors/prospects on the go using our native mobile apps. Available on iOS & Android.CSAT Rating
Collect a customer satisfaction rating at the end of the conversation on a scale of 5 stars.SLA
Provide Timely Replies using the Service Level Agreement (SLA) Timer.Visitor Status
Shows you the status of a visitor interacting with the chat widget, showing you whether they are online, away, or offline.Qualification Details
Get an advance property viewing of your customer details. View, hide, and rearrange visitor information as per your preference.Round Robin Routing
Assigns conversations to your team of agents in a round robin manner.Team Routing
Assigns the conversation to the right teammate of a team.Related Conversations
Shows the historical conversations the visitor has undertaken with the bot.Advanced Filtering
Manage and filter chats by labels, CSAT ratings, and keywords, assignee, and date range.One-click Chat Transcripts
Get the entire conversation history with a single click to log that conversation.Set Chat Limits
Assign an upper limit for chat assignments to your agents to avoid long wait queues.Business Value Generated
The total amount of business value you and your team generated using WotNot.Hours Saved
The total amount of minutes/hours you and your team saved using WotNot.Cost Saved
View and gauge the expenses you’re avoiding with the help of your chatbot.CSAT Rating
View the customer satisfaction rating that visitors give when they complete the chat.Conversion %
Percentage of contacts generated from the conversations handled by the bot.Abandonment %
Percentage of conversations that were abandoned by the visitors and not completed.Engagement %
Percentage of conversations created after the chat widget was displayed on the webpage.Interaction Heatmap
Highlights the time during which visitors most engage with the bot the most across the week.Time to first response
Evaluate the amount of time your agents take to send their first response.Usual time to response
Evaluate the amount of time your agents usually take to give a response.% Exit
Shows how many conversations have abandoned the chat after an action block.Conversations Handled
Know how many conversations have been handled by the bot/agent.Visitors Served
Shows the total number of new and returning visitors interacting with the bot.Conversation Duration
The amount of time visitors spend in interacting with the chatbot.Goal Tracking
Track how many visitors visited a specific action block to know how many complete and deflect a goal.Contacts Generated
The total number of contacts/leads generated by the bot.Currently Serving
Tells you how many conversations are being handled by agents right now.Conversation Transfers
Shows how many transfers were made after a conversation was assigned to a human agent.Build a Knowledge base
Determine what information user wants to find out or actions he or she wants to complete to create intents.Train Intents
Recycle and learn from failed phrases that the bot was unable to answer so that your smart bot recognizes and understands queries.Transfer to Human
Transfer the conversation to a human agent when the bot fails to answer the query from the knowledge base.Customize Responses
Frame and record personalized responses for every intent.Collect Feedback
Enable visitors to provide their feedback to a response in the form of a like or dislike.Import Data
Import intents, utterances, and responses from a CSV file to bulk train your bot.Frequency
View the number of times an intent is being matched based on visitor queries.Enterprise Support
From technical assistance, customized integrations, and implementation assistance and training- get it all under Enterprise Support.Done-for-you Service
Our conversation design team designs, builds, and optmizes your bots for you.Help Articles
Get step-by-step guidance on how to perform a specific action/function on the customer portal.Video Tutorials
Access our how-to video tutorials and product tours to familiarise yourself with WotNot.Personalized Onboarding
Our product experts give you a personal tour of the product and setup your account.Dedicated Support Assistance
Experience top-notch service with a dedicated 24/7 support team and a customer success manager.Optimization Services
We optimize your bots so that perform at the required levels achieving your goals.Service Desk
Raise tickets for issues that you are unable to figure out and get responses from our experts in a couple of business days.Google Sheets
Create a new record on your Google Sheets when a new lead/prospect is generated by the bot.Airtable
Fetch data dynamically from your Airtable base and render it as buttons, carousels or image carousels.Salesforce
Create a lead on your Salesforce account and map fields with WotNot variables.Calendly
Schedule and book appointments using Calendly's interface and continue the conversation flow.Google Calendar
Let’s visitors book meetings with you or your teammates based on the availability shown on your calendar.HubSpot
Create a lead on your Hubspot account and map fields with WotNot variables.Freshdesk
Creates tickets or fetches the ticket status from your Freshdesk account.Send Emails
Sends an email to the recipients to be notified about a particular event.NLP Integration
Integrate with the leading NLP engines to build smart AI-based bots.Admin Portal
Manage all accounts handled by your agency and enable/disable features for them.Weekly Report
Get a weekly performance report with business-centric KPIs and take actionable steps to improve your bots.Multi-account Management
Manage multiple accounts for your group company.Contacts
View and filter through all the contacts generated by the bots. Also, view conversations of specific contacts to backtrack their journey/interaction.Team Management
Create teams and group agents/teammates to a specific team who are responsible for handling specific interactions.Teammate Management
Add teammates to your account and collaborate with them to analyse, build and improve bots.API Integration
Seamlessly integrate any third-party REST API to push or pull information in the conversation flow.Branding
Remove or change the branding of the chat widget to make it look like yours.Chat Widget Themes
Choose from multiple chat widget themes built to customise the appearance of the chat widget.Pop-up messages
Engage website visitors by pushing popup messages after a time delay to get more increased engagement.Auto Open
Grab attention by opening the chat widget after some duration.Sound Alerts
Every message received/sent by the visitor is played with a short sound note.Isn't this all you need? Get started and try for free.
Free forever. No credit card required. Access most features.