See what’s in our arsenal

Explore and learn more about the key features that WotNot has to offer to make your bot building process a breeze, helping you automate customer interactions and generate demand at scale.

No-code Bot Builder
Build personalised chatbots for various channels like Website, Mobile App, SMS, WhatsApp, Facebook Messenger and more using a visual no-code interface.
No-code Bot Builder
Bot Management

Bot Management

Build personalized chatbots for various channels using a visual no-code interface.
No-code Visual Editor

No-code Visual Editor

Build a bot like you're building a flow chart. Connect action blocks and define their actions on a no-code visual editor.
Curated Templates

Curated Templates

Choose from a wide variety of pre-built templates from our library to kick-start your bot-building activity.
Error Debug

Error Debug

View and navigate to errors within your conversation flow to have them resolved.
Version Control

Version Control

Maintain versions for all your deployments and easily roll back to a version when required.
Auto Layout

Auto Layout

Neatly arrange all the action blocks on the canvas with proper gaps and alignments.
Channels

Channels

Build bots on WotNot for the following channels - Website, Mobile App, Facebook Messenger, SMS, and WhatsApp.
Invoke third-party API

Invoke third-party API

Push and pull data from your favourite apps using our Service Call functionality.
Multi-lingual

Multi-lingual

Build bots in multiple languages to truly make your bots multi-lingual.
Human Handover

Human Handover

Transfer conversations to your team of human agents when the time is right.
Fire Javascripts

Fire Javascripts

Perform math operations, fire events to your analytics or other systems from the client-side.
Trigger Conditions

Trigger Conditions

Define rules to decide which bot is to be triggered based on a condition.
Data Injection

Data Injection

Inject important information to make your conversation truly personalized.
Auto-save

Auto-save

All the actions performed on the bot builder are auto-saved, so you don't have to.
Rich Media Support

Rich Media Support

Bring your conversation intuitive by making use of images, gifs, videos, pdfs and what not.
Minimap

Minimap

View and traverse to any part of the conversation flow of the bot.
Undo Redo

Undo Redo

You have the ability to reverse any action performed on the bot builder.
Search

Search

Search action blocks and navigate around the bot-builder with ease.
Expand/Compress

Expand/Compress

View more details of each action block by switching through modes.
Zoom to content

Zoom to content

Brings your conversation flow into the canvas in case you dragged away
History Retention

History Retention

Retains the history of the conversation in the chat widget when moving from one webpage to another webpage.
Chat Widget Custom Visibility

Chat Widget Custom Visibility

Use our methods to show and hide the chat widget when required.
Learn more
Live Chat
Handle incoming chats from all your platforms promptly and conveniently using the advanced feature toolkit of Live Chat.
Live Chat
Saved Reply

Saved Reply

Create and save frequently used phrases to eliminate repetition and mundaneness.
Label

Label

Label conversations to make it easy to track chats and review unique cases/situations.
Interoperability

Interoperability

Connect your live chat systems with WotNot to continue handling conversations without change in systems.
Sync CRM Data

Sync CRM Data

Eliminate time spent on looking up for customer information by syncing your contact information on live chat with APIs.
Mobile App

Mobile App

Converse with your customers/visitors/prospects on the go using our native mobile apps. Available on iOS & Android.
CSAT Rating

CSAT Rating

Collect a customer satisfaction rating at the end of the conversation on a scale of 5 stars.
SLA

SLA

Provide Timely Replies using the Service Level Agreement (SLA) Timer.
Visitor Status

Visitor Status

Shows you the status of a visitor interacting with the chat widget, showing you whether they are online, away, or offline.
Qualification Details

Qualification Details

Get an advance property viewing of your customer details. View, hide, and rearrange visitor information as per your preference.
Round Robin Routing

Round Robin Routing

Assigns conversations to your team of agents in a round robin manner.
Team Routing

Team Routing

Assigns the conversation to the right teammate of a team.
Related Conversations

Related Conversations

Shows the historical conversations the visitor has undertaken with the bot.
Advanced Filtering

Advanced Filtering

Manage and filter chats by labels, CSAT ratings, and keywords, assignee, and date range.
One-click Chat Transcripts

One-click Chat Transcripts

Get the entire conversation history with a single click to log that conversation.
Set Chat Limits

Set Chat Limits

Assign an upper limit for chat assignments to your agents to avoid long wait queues.
Learn more
Analytics Dashboard
View key metrics and get insightful data to get a deeper understanding of the customers.
Analytics Dashboard
Business Value Generated

Business Value Generated

The total amount of business value you and your team generated using WotNot.
Hours Saved

Hours Saved

The total amount of minutes/hours you and your team saved using WotNot.
Cost Saved

Cost Saved

View and gauge the expenses you’re avoiding with the help of your chatbot.
CSAT Rating

CSAT Rating

View the customer satisfaction rating that visitors give when they complete the chat.
Conversion %

Conversion %

Percentage of contacts generated from the conversations handled by the bot.
Abandonment %

Abandonment %

Percentage of conversations that were abandoned by the visitors and not completed.
Engagement %

Engagement %

Percentage of conversations created after the chat widget was displayed on the webpage.
Interaction Heatmap

Interaction Heatmap

Highlights the time during which visitors most engage with the bot the most across the week.
Time to first response

Time to first response

Evaluate the amount of time your agents take to send their first response.
Usual time to response

Usual time to response

Evaluate the amount of time your agents usually take to give a response.
% Exit

% Exit

Shows how many conversations have abandoned the chat after an action block.
Conversations Handled

Conversations Handled

Know how many conversations have been handled by the bot/agent.
Visitors Served

Visitors Served

Shows the total number of new and returning visitors interacting with the bot.
Conversation  Duration

Conversation Duration

The amount of time visitors spend in interacting with the chatbot.
Goal Tracking

Goal Tracking

Track how many visitors visited a specific action block to know how many complete and deflect a goal.
Contacts Generated

Contacts Generated

The total number of contacts/leads generated by the bot.
Currently Serving

Currently Serving

Tells you how many conversations are being handled by agents right now.
Conversation Transfers

Conversation Transfers

Shows how many transfers were made after a conversation was assigned to a human agent.
Learn more
FAQ Builder
Create intents and responses to provide immediate answers for users’ common and frequently asked questions.
FAQ Builder
Build a Knowledge base

Build a Knowledge base

Determine what information user wants to find out or actions he or she wants to complete to create intents.
Train Intents

Train Intents

Recycle and learn from failed phrases that the bot was unable to answer so that your smart bot recognizes and understands queries.
Transfer to Human

Transfer to Human

Transfer the conversation to a human agent when the bot fails to answer the query from the knowledge base.
Customize Responses

Customize Responses

Frame and record personalized responses for every intent.
Collect Feedback

Collect Feedback

Enable visitors to provide their feedback to a response in the form of a like or dislike.
Import Data

Import Data

Import intents, utterances, and responses from a CSV file to bulk train your bot.
Frequency

Frequency

View the number of times an intent is being matched based on visitor queries.
Learn more
Success & Support
Be it a start-up or an enterprise, get seamless support in the form of self-help articles, support tickets, technical assistance, and more.
Success & Support
Enterprise Support

Enterprise Support

From technical assistance, customized integrations, and implementation assistance and training- get it all under Enterprise Support.
Done-for-you Service

Done-for-you Service

Our conversation design team designs, builds, and optmizes your bots for you.
Help Articles

Help Articles

Get step-by-step guidance on how to perform a specific action/function on the customer portal.
Video Tutorials

Video Tutorials

Access our how-to video tutorials and product tours to familiarise yourself with WotNot.
Personalized Onboarding

Personalized Onboarding

Our product experts give you a personal tour of the product and setup your account.
Dedicated Support Assistance

Dedicated Support Assistance

Experience top-notch service with a dedicated 24/7 support team and a customer success manager.
Optimization Services

Optimization Services

We optimize your bots so that perform at the required levels achieving your goals.
Service Desk

Service Desk

Raise tickets for issues that you are unable to figure out and get responses from our experts in a couple of business days.
Learn more
Integrations
Discover and integrate your favourite apps with WotNot using our native integration support on the App Market.
Integrations
Google Sheets

Google Sheets

Create a new record on your Google Sheets when a new lead/prospect is generated by the bot.
Airtable

Airtable

Fetch data dynamically from your Airtable base and render it as buttons, carousels or image carousels.
Salesforce

Salesforce

Create a lead on your Salesforce account and map fields with WotNot variables.
Calendly

Calendly

Schedule and book appointments using Calendly's interface and continue the conversation flow.
Google Calendar

Google Calendar

Let’s visitors book meetings with you or your teammates based on the availability shown on your calendar.
HubSpot

HubSpot

Create a lead on your Hubspot account and map fields with WotNot variables.
Freshdesk

Freshdesk

Creates tickets or fetches the ticket status from your Freshdesk account.
Send Emails

Send Emails

Sends an email to the recipients to be notified about a particular event.
See all the integrations
And the list goes on...
Rest of the feature bunch that you would use to make your bot building experience a breeze
NLP Integration

NLP Integration

Integrate with the leading NLP engines to build smart AI-based bots.
Admin Portal

Admin Portal

Manage all accounts handled by your agency and enable/disable features for them.
Weekly Report

Weekly Report

Get a weekly performance report with business-centric KPIs and take actionable steps to improve your bots.
Multi-account Management

Multi-account Management

Manage multiple accounts for your group company.
Contacts

Contacts

View and filter through all the contacts generated by the bots. Also, view conversations of specific contacts to backtrack their journey/interaction.
Team Management

Team Management

Create teams and group agents/teammates to a specific team who are responsible for handling specific interactions.
Teammate Management

Teammate Management

Add teammates to your account and collaborate with them to analyse, build and improve bots.
API Integration

API Integration

Seamlessly integrate any third-party REST API to push or pull information in the conversation flow.
Branding

Branding

Remove or change the branding of the chat widget to make it look like yours.
Chat Widget Themes

Chat Widget Themes

Choose from multiple chat widget themes built to customise the appearance of the chat widget.
Pop-up messages

Pop-up messages

Engage website visitors by pushing popup messages after a time delay to get more increased engagement.
Auto Open

Auto Open

Grab attention by opening the chat widget after some duration.
Sound Alerts

Sound Alerts

Every message received/sent by the visitor is played with a short sound note.
Learn more

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