Explore and learn more about the key features that WotNot has to offer to make your bot building process a breeze, helping you automate customer interactions and generate demand at scale.
Bot ManagementBuild personalized chatbots for various channels using a visual no-code interface.
No-code Visual EditorBuild a bot like you're building a flow chart. Connect action blocks and define their actions on a no-code visual editor.
Curated TemplatesChoose from a wide variety of pre-built templates from our library to kick-start your bot-building activity.
Error DebugView and navigate to errors within your conversation flow to have them resolved.
Version ControlMaintain versions for all your deployments and easily roll back to a version when required.
Auto LayoutNeatly arrange all the action blocks on the canvas with proper gaps and alignments.
ChannelsBuild bots on WotNot for the following channels - Website, Mobile App, Facebook Messenger, SMS, and WhatsApp.
Invoke third-party APIPush and pull data from your favourite apps using our Service Call functionality.
Multi-lingualBuild bots in multiple languages to truly make your bots multi-lingual.
Human HandoverTransfer conversations to your team of human agents when the time is right.
Trigger ConditionsDefine rules to decide which bot is to be triggered based on a condition.
Data InjectionInject important information to make your conversation truly personalized.
Auto-saveAll the actions performed on the bot builder are auto-saved, so you don't have to.
Rich Media SupportBring your conversation intuitive by making use of images, gifs, videos, pdfs and what not.
MinimapView and traverse to any part of the conversation flow of the bot.
Undo RedoYou have the ability to reverse any action performed on the bot builder.
SearchSearch action blocks and navigate around the bot-builder with ease.
Expand/CompressView more details of each action block by switching through modes.
Zoom to contentBrings your conversation flow into the canvas in case you dragged away
History RetentionRetains the history of the conversation in the chat widget when moving from one webpage to another webpage.
Chat Widget Custom VisibilityUse our methods to show and hide the chat widget when required.
Saved ReplyCreate and save frequently used phrases to eliminate repetition and mundaneness.
LabelLabel conversations to make it easy to track chats and review unique cases/situations.
InteroperabilityConnect your live chat systems with WotNot to continue handling conversations without change in systems.
Sync CRM DataEliminate time spent on looking up for customer information by syncing your contact information on live chat with APIs.
Mobile AppConverse with your customers/visitors/prospects on the go using our native mobile apps. Available on iOS & Android.
CSAT RatingCollect a customer satisfaction rating at the end of the conversation on a scale of 5 stars.
SLAProvide Timely Replies using the Service Level Agreement (SLA) Timer.
Visitor StatusShows you the status of a visitor interacting with the chat widget, showing you whether they are online, away, or offline.
Qualification DetailsGet an advance property viewing of your customer details. View, hide, and rearrange visitor information as per your preference.
Round Robin RoutingAssigns conversations to your team of agents in a round robin manner.
Team RoutingAssigns the conversation to the right teammate of a team.
Related ConversationsShows the historical conversations the visitor has undertaken with the bot.
Advanced FilteringManage and filter chats by labels, CSAT ratings, and keywords, assignee, and date range.
One-click Chat TranscriptsGet the entire conversation history with a single click to log that conversation.
Set Chat LimitsAssign an upper limit for chat assignments to your agents to avoid long wait queues.
Business Value GeneratedThe total amount of business value you and your team generated using WotNot.
Hours SavedThe total amount of minutes/hours you and your team saved using WotNot.
Cost SavedView and gauge the expenses you’re avoiding with the help of your chatbot.
CSAT RatingView the customer satisfaction rating that visitors give when they complete the chat.
Conversion %Percentage of contacts generated from the conversations handled by the bot.
Abandonment %Percentage of conversations that were abandoned by the visitors and not completed.
Engagement %Percentage of conversations created after the chat widget was displayed on the webpage.
Interaction HeatmapHighlights the time during which visitors most engage with the bot the most across the week.
Time to first responseEvaluate the amount of time your agents take to send their first response.
Usual time to responseEvaluate the amount of time your agents usually take to give a response.
% ExitShows how many conversations have abandoned the chat after an action block.
Conversations HandledKnow how many conversations have been handled by the bot/agent.
Visitors ServedShows the total number of new and returning visitors interacting with the bot.
Conversation DurationThe amount of time visitors spend in interacting with the chatbot.
Goal TrackingTrack how many visitors visited a specific action block to know how many complete and deflect a goal.
Contacts GeneratedThe total number of contacts/leads generated by the bot.
Currently ServingTells you how many conversations are being handled by agents right now.
Conversation TransfersShows how many transfers were made after a conversation was assigned to a human agent.
Build a Knowledge baseDetermine what information user wants to find out or actions he or she wants to complete to create intents.
Train IntentsRecycle and learn from failed phrases that the bot was unable to answer so that your smart bot recognizes and understands queries.
Transfer to HumanTransfer the conversation to a human agent when the bot fails to answer the query from the knowledge base.
Customize ResponsesFrame and record personalized responses for every intent.
Collect FeedbackEnable visitors to provide their feedback to a response in the form of a like or dislike.
Import DataImport intents, utterances, and responses from a CSV file to bulk train your bot.
FrequencyView the number of times an intent is being matched based on visitor queries.
Enterprise SupportFrom technical assistance, customized integrations, and implementation assistance and training- get it all under Enterprise Support.
Done-for-you ServiceOur conversation design team designs, builds, and optmizes your bots for you.
Help ArticlesGet step-by-step guidance on how to perform a specific action/function on the customer portal.
Video TutorialsAccess our how-to video tutorials and product tours to familiarise yourself with WotNot.
Personalized OnboardingOur product experts give you a personal tour of the product and setup your account.
Dedicated Support AssistanceExperience top-notch service with a dedicated 24/7 support team and a customer success manager.
Optimization ServicesWe optimize your bots so that perform at the required levels achieving your goals.
Service DeskRaise tickets for issues that you are unable to figure out and get responses from our experts in a couple of business days.
Google SheetsCreate a new record on your Google Sheets when a new lead/prospect is generated by the bot.
AirtableFetch data dynamically from your Airtable base and render it as buttons, carousels or image carousels.
SalesforceCreate a lead on your Salesforce account and map fields with WotNot variables.
CalendlySchedule and book appointments using Calendly's interface and continue the conversation flow.
Google CalendarLet’s visitors book meetings with you or your teammates based on the availability shown on your calendar.
HubSpotCreate a lead on your Hubspot account and map fields with WotNot variables.
FreshdeskCreates tickets or fetches the ticket status from your Freshdesk account.
Send EmailsSends an email to the recipients to be notified about a particular event.
NLP IntegrationIntegrate with the leading NLP engines to build smart AI-based bots.
Admin PortalManage all accounts handled by your agency and enable/disable features for them.
Weekly ReportGet a weekly performance report with business-centric KPIs and take actionable steps to improve your bots.
Multi-account ManagementManage multiple accounts for your group company.
ContactsView and filter through all the contacts generated by the bots. Also, view conversations of specific contacts to backtrack their journey/interaction.
Team ManagementCreate teams and group agents/teammates to a specific team who are responsible for handling specific interactions.
Teammate ManagementAdd teammates to your account and collaborate with them to analyse, build and improve bots.
API IntegrationSeamlessly integrate any third-party REST API to push or pull information in the conversation flow.
BrandingRemove or change the branding of the chat widget to make it look like yours.
Chat Widget ThemesChoose from multiple chat widget themes built to customise the appearance of the chat widget.
Pop-up messagesEngage website visitors by pushing popup messages after a time delay to get more increased engagement.
Auto OpenGrab attention by opening the chat widget after some duration.
Sound AlertsEvery message received/sent by the visitor is played with a short sound note.