Keep every chat on time and every agent on track.
AI drafts replies, polishes your agents’ answers and translates 60+ languages in real time.
AI-generated responses to save time
AI understands the chat context and generates quick, accurate responses to help agents save time and reply faster.
Translate chats in real-time
AI detects and translates over 60 languages, allowing agents to reply in the customer’s preferred language instantly.
Get detailed insights into your agents’ interactions, track their progress, and use AI-powered analytics to identify areas for improvement and growth.
Maintain SLAs
Set SLAs to prioritise and maintain consistent response times.
Performance reporting
Detailed agent reports help managers to provide proper feedback.
Assignment rules
Define rules that prioritize responses to be given to customers or everything.
Every other feature your agents need to improve their productivity and agility in responding to customer queries.
Initiate conversations
Proactively have your agents start a conversation with your contacts.
Automations that act
Create workflows to that automate tasks based on your trigger conditions.
Create your own views
Apply filters to easily view and track specific chats, allowing you to focus on the conversations that matter most.
Chat on the go, wherever you are
Use our mobile app on iOS and Android to chat with your customers on the go wherever you go.
Agents handle off-hour traffic
Your agent does the troubleshooting and assisting customers with their queries while your agents take rest.
