Product Updates - August 2022

WotNot’s chatbot-building experience is amazing, but it can always become better. This is the philosophy that we firmly believe in and also put into practice. With an expanding clientele and their diverse and complex needs, we always look forward to innovations that ultimately make WotNot a platform loved by all.

With this same spirit, we have come up with a few major updates for August. Eager to see what they are? Then keep reading this article where we have explained each update in great detail.

You can also refer to the video walkthrough of the August product update below.

Zapier Integration

Integration requests always top the chart every month for us. That is the reason why we keep rolling out tool integrations monthly. But, even then, it is not enough as the number of requests is too high and varied.

But that doesn’t stop us from making our clients happy. This time we have come up with an integration that will delight most of our clients.

Yes, the Zapier integration is finally here.

Users can use this integration to integrate data collected from your chatbot on WotNot with any third-party system supported by Zapier (5000+ apps). In addition, one major advantage of Zapier integration is that users can get access to a lot of apps that we currently don’t support natively.

Testing APIs Within 'Service Call'

This update will surely bring a smile to all the developers as now they can set up and test APIs on WotNot more productively and efficiently. Earlier, to test an API, developers had to create the entire chat flow and then deploy it to see if the API was working as intended or not.

In case it didn’t work properly, they had to make changes in the API and then again deploy it to check if the corrections worked or not. This trial and error method was time-consuming. To make this process faster and more efficient, we came up with our latest update, where developers can test APIs within the service call without deploying the chatbot.

Now, you just have to set up an API in the service call and test whether it is working or not. If it doesn’t work, you can make changes in the service itself. You can keep making changes until the API functions the way you want. This feature eliminates the to and fro process of deployment and redeployment of chatbots.

Furthermore, you can also view the fields resulting from the API testing and save them for future use in the chatbot flow.

Creating “Flows”

Managing conversation flows can get complicated and tricky, especially when you are looking to build a bot that is complex and vast in scope. To overcome this issue, we have come up with a “Flow” action block.

This feature is just like having folders within the folder. With the help of “flow”, you can create and organize sub-flows of your entire conversation structure neatly.

Let’s understand how this feature works.

Suppose I have an extremely convoluted conversation flow that consists of flows within the flow. To execute such a complicated flow, I will add the flow action block. On entering this flow, I will be able to create a new flow structure on a neat layout. I could add as many action blocks as I want to create a conversation flow.

Similarly, if you want to add another chat flow within this flow, you can again use the flow action block and repeat the above-mentioned actions.

With this feature, users can also move an existing set of blocks to the flow action block. You can do this by pressing shift and selecting the blocks. After that, you need to click on the move icon to move the selected action block.

Lastly, we have some other small WhatsApp updates.

Reply Button on WhatsApp

Reply button on WhatsApp is finally here! This feature helps you to deliver better conversation experiences for your users. Just use the “Reply button” action block and add up to 3 buttons.

List on WhatsApp

Our next update is “List” on WhatsApp. This function helps to overcome the limitations of buttons as you can add more than 3 items with it.

Here, you can add and remove items. You can also group items into different categories.

That’s all for this month's updates. Stay tuned to this space for more upcoming updates!