Product Updates /

3 Min read

WotNot gets a New Backend Architecture

June 10, 2021

Hardik Makadia

CEO, WotNot

Table of Contents

New realities of software development demands using refactoring as an opportunity to improve the software product. WotNot is designed on the foundation of quick to deploy and easy to maintain. Intending to scale our operations and keep up with the changing demands, we have separated our functionalities into their respective services, diverting from the traditional monolithic application. This will make it easy for us to cater to your needs faster, without compromising our current architecture. With our refactored, organised code, the product is built on a clean foundation for future platform integrations. 

Monolith to Microservices- Path to scalable operations

WotNot has modernised the current system and refactored services into Microservices Application where services can either be completely independent of one another or coupled to some degree. The idea is to split applications into a set of smaller, interconnected services that allow for more autonomy and flexibility within applications.  

Old Architecture

New Architecture

What does this mean for you? 

Get new Channel Integrations in the blink of an eye.

To build and manage bots in a scalable manner, you require a platform that facilitates rapid platform integration that allows you to truly have an omnichannel presence. While WotNot is committed to providing channel-specific integrations, offering the same as early as possible was challenging due to the monolithic system. A prime limitation of such a system is the lack of scalability. A single service handled multiple operations, making it difficult to make changes or updates in the codes without breaking the existing functionalities. Platform integration is a continuous process that we welcome, but we realised that the process of doing so was time-consuming. We wanted to align our service offering timeline to the market standard and quicken the process, but we were technically constrained. With our newly designed process, customers can get quick integrations for any platform. Where it took 2-3 weeks to install a channel integration before, WotNot can now hasten the process and offer the same functionality within 3-4 days. That’s a speed improvement of almost 81%!

Easy Integration with your current Live Chat 

Integrating WotNot with your existing live chat tool wasn’t possible before because of a lack of interservice collaboration and the complexity of the procedure. Consider you already have a current live chat tool and want to incorporate WotNot with your live chat system. WotNot’s new architecture allows us higher flexibility of services, which means we can effortlessly connect with your existing live chat tools. Now that every module is decoupled, integrating your existing tools with WotNot can be quickly done within no time since we just have to make modifications in the agent system module. This way, you have the convenience of using your existing live chat system whilst using WotNot. 

Scalable Conversations

Every business has a specified amount of traffic and conversations. Based on the requests you receive every day, you need to be assured of your system’s capability to handle them. WotNot’s conversation system is able to manage the average number of requests but let’s assume you have more than 200K requests a day across platforms. Till now, scaling your conversation system meant to individually scale it across other modules, significantly delaying the process. With our refactored architecture, we just need to scale the conversation system at once so that it can handle more requests in real-time across all platforms. 

Here’s the gist of it- WotNot’s backend is improved and efficient. Its new architecture is designed to enhance customised channel integrations, coupled with faster delivery of your requests. Refactored code performs faster. This works favourably for our customers, who can now get a quicker system response and, in general, a better user experience.


Hardik Makadia

CEO, WotNot

His leadership, pioneering vision, and relentless drive to innovate and disrupt has made WotNot a major player in the industry.