10 Best AI Agents for Ecommerce to Boost Conversions

AI agents for ecommerce have broken free from their chatbot cage. What started as basic FAQ responders has morphed into intelligent agents that actually run your store: placing orders while you sleep, predicting inventory shortages before they happen, and crafting personalized shopping journeys for every visitor who lands on your site. This isn't some distant future. It's happening right now.

Amazon's "Buy for Me" lets AI complete purchases automatically, even from third-party sellers, while ChatGPT's native checkout enables buying directly within a chat. These ecommerce AI agents shorten the purchase journey, reduce friction, and make AI agents essential for brands that want to stay competitive.

Deloitte's 2025 Connected Consumer survey drops a striking stat: 53% of consumers are already experimenting with or actively using generative AI, leaping from just 38% in 2024. That's a seismic jump in a single year.

For businesses, this means shoppers have been rewired. They expect instant, personalized service as the baseline, not a bonus. AI agents for ecommerce have shifted from "nice to have" to "must have" if you want to keep pace with competitors who are already leveraging this technology to win customers and boost sales.

In this guide, we break down the 10 best AI agents for ecommerce in 2025. We'll explore their standout features, pricing models, and the specific scenarios where each one shines, so you can find the type of AI agents that match your store's unique needs.

What are AI Agents in Ecommerce?

AI agents in ecommerce are intelligent systems designed to handle multi-step, outcome-driven tasks with minimal human input. Unlike traditional chatbots, which typically answer questions or provide guidance, the best AI agents for ecommerce can decide, act, and optimize in real time.

Key capabilities include:

1. Conversational sales: E commerce AI agents can recommend products based on browsing behavior, previous purchases, and user preferences. 

2. Autonomous checkout: Agents like Amazon’s “Buy for Me” can complete the checkout process, making purchase decisions on behalf of users based on set preferences.

3. Operational orchestration: Some agents manage inventory alerts, pricing adjustments, and order updates automatically, reducing human intervention.

4. Multichannel engagement: These agents can interact across web chat, WhatsApp, Messenger, SMS, and email, maintaining consistent messaging and experiences across channels.

AI agents for ecommerce unlike mere chatbots, are no longer just an efficiency tool; they are a revenue-driving, customer-experience-enhancing technology. Retailers adopting them early gain a competitive advantage in conversion rates, customer satisfaction, and operational efficiency.

Why Ecommerce AI Agents matter in 2025

The shift from assistive AI to autonomous AI agents is happening rapidly. Businesses are under pressure to meet higher customer expectations while optimizing costs. Key trends include:

• Consumer expectations: Shoppers demand fast, personalized experiences that often require immediate, accurate action.

• Automation beyond FAQs: Modern agents can place orders, suggest products, optimize inventory, and handle returns, reducing friction in the customer journey.

• Competitive advantage: Brands leveraging AI agents see measurable boosts in conversion rates, average order value (AOV), and customer loyalty.

Investing in building the right AI agents for ecommerce ensures that your business is not only keeping up with technological advancements but also analyze market trends while actively improving operational efficiency and revenue outcomes. 

What to compare before buying AI agents for ECommerce?

Not all E commerce AI agents are built the same. Before investing in one for your ecommerce business, evaluate these essential factors to ensure it fits your goals and workflows:

• Integration: Check if the AI agent connects seamlessly with your ecommerce stack such as Shopify, WooCommerce, BigCommerce, or custom platforms.

• Automation level: Understand how much autonomy the AI agent offers versus the control you retain.

• Ease of setup: Is it plug-and-play, low-code, or API-based? Evaluate how quickly your team can get started.

• Pricing structure: Is it subscription-based, usage-based, or enterprise-customized? Look beyond the sticker price.

• Customer support: Does it include setup assistance, training, or priority support? Reliable customer support can make or break your experience.

Pro tip: Use this checklist to score each AI agent you evaluate. It will help you choose one that aligns perfectly with your business objectives and growth stage.

The best AI Agents for Ecommerce at a glance

10 best AI Agents for Ecommerce (2025)

1. Tidio

Best for: Small businesses combining live chat with AI

Tidio’s AI, “Lyro,” allows businesses to automate sales and support interactions. It improves with training and integrates smoothly with existing ecommerce platforms. The platform is especially valuable for small businesses wanting ecommerce AI agents that complements human assistants.

Key features:

• Contextual AI responses with memory of past conversations

• Unified inbox for web and messaging channels

• Pre-built ecommerce workflows

• Multilingual support

Pros: Intuitive UI; fast implementation

Cons: AI accuracy improves gradually over time

Pricing: Free tier; paid plans from $29/month

2. WotNot

Best for: All-in-one automation across support, sales, and lead generation

WotNot is a popular no-code AI agent builder, enabling businesses to easily create AI agents for their business irrespective of the industry or use case. With WotNot, you can easily build ai agents for your online stores that automate pre-purchase queries, make personalized recommendations, and manages customer preferences across multiple channels. It's AI agent’s seamless multichannel support makes it the linchpin for SMBs looking to grow revenue without expanding their support teams. 

Key features:

• Shopify, WooCommerce, and BigCommerce integration

• AI-driven conversational flows for product discovery and upsells

• No-code interface to build AI agent chat flows

• Powerful reporting dashboard showcasing tracking conversions, ticket deflection, and ROI

• Omnichannel inbox: Web, WhatsApp, Messenger, Instagram, Voice, Email.

• Supports outbound campaigns via WhatsApp and SMS

Pros: Easy setup, strong templates, affordable for SMBs

Cons: Lacks more advanced/custom ecommerce features

Pricing: Free Demo available; paid plans from $29/month

3. Salesforce Agentforce

Best for: Enterprise-level ecommerce operations

Agentforce leverages Salesforce Einstein AI to automate workflows across sales, service, and marketing. It is ideal for large stores with complex CRM needs, providing deep insights from real time customer data to improve personalization and conversions in the digital age.

Key features:

• Enterprise-grade agentic AI built on Einstein 1 Platform

• Unified access to customer, commerce, and CRM data

• Natural-language automation for service, sales, and checkout flows

• Deep integration with Salesforce Commerce Cloud and Service Cloud

Pros: Enterprise scalability; robust analytics

Cons: Complex setup for smaller teams

Pricing: Custom pricing; ideally > $24K

4. Gorgias

Best for: AI-powered customer service for Shopify stores

Another top AI agent for ecommerce is Gorgias AI. It focuses on automating routine tasks for high-volume stores. Its AI can categorize tickets, respond instantly to common queries, and escalate complex issues to human agents. This reduces workload, improves response times, and allows agents to make informed decisions.

Key features:

• Ecommerce helpdesk with AI-powered ticket automation

• Shopify-native workflows for order lookup, refunds, and status updates

• Automated tagging, macros, and sentiment detection

• Centralized inbox for email, chat, social, and SMS

• Strong analytics for response times and CSAT

Pros: Reduces agent workload; insightful reporting

Cons: Limited beyond support functions

Pricing: Starts at $10/month

5. Triple Whale

Best for: Data-driven ecommerce marketing and analytics

Triple Whale helps ecommerce sites optimize revenue with predictive analytics and performance tracking. Its conversational AI agents for ecommerce support connect marketing, product, financial, and customer data to provide actionable insights for scaling your online shopping store.

Key features:

• AI analytics platform for ecommerce performance tracking

• Centralizes ad spend, sales, and profit data in real time

• “Triple Pixel” for multi-channel attribution insights

• AI-driven recommendations to optimize ROAS and margins

• Integrations with Shopify, Meta, Google Ads, and TikTok

Pros: Excellent for scaling DTC brands

Cons: Steeper learning curve for beginners

Pricing: Starts at $129/month

6. Ada AI

Best for: Large-scale customer support automation

Ada AI automates predefined tasks while providing context-aware assistance. Its AI agent connects with CRMs and ecommerce sites to ensure personalized and accurate responses across channels.

Key features:

• Conversational AI platform for scalable customer support automation

• Multilingual, omnichannel bots across web, social, and messaging

• Integrates with Zendesk, Salesforce, and Shopify

• Low-code builder for custom workflows

• Focus on enterprise-grade automation and personalization

Pros: High accuracy; reliable for enterprise operations

Cons: Expensive for smaller businesses

Pricing: Custom pricing

7. Rep AI

Best for: Conversational sales and cart recovery

Rep AI focuses on driving conversions through personalized interactions. The AI powered agent engages shoppers, help in product discovery, and guides them to checkout, boosting sales and reducing abandoned carts.

Key features:

• Conversational sales agent that engages shoppers proactively

• Real-time product recommendations and guided shopping

• Handles abandoned cart recovery and personalized offers

• Integrates with Shopify, Magento, and custom stores

Pros: Proven conversion lift; easy Shopify integration.

Cons: Analytics are limited in the base plan.

Pricing: Starts at $99/month

8. Siena AI

Best for: Automating repetitive customer queries

Siena AI manages repetitive support tickets, allowing human assistants to focus on complex problem solving. Its learning algorithms improve over time, providing faster resolution and better customer engagement.

Key features:

• Specialized AI customer experience agent for ecommerce

• Understands intent and sentiment to provide contextual responses

• Auto-resolves order, refund, and shipping queries

• Escalates complex issues seamlessly to human agents

• Integrates with Shopify, Gorgias, and Klaviyo

Pros: Reduces response time; improves accuracy

Cons: Lacks advanced sales automation

Pricing: Custom quote

9. Kore AI

Best for: Scalable enterprise conversational ecosystems

Kore AI supports large-scale, highly customizable agent workflows across ecommerce, finance, and telecom. Its AI can handle complex tasks and integrate with ERP and CRM systems to operate independently.

Key features:

• Enterprise-level conversational and agentic AI platform

• Pre-built retail and ecommerce templates for quick deployment

• Advanced NLP and emotion detection capabilities

• Integrates with CRMs, ERPs, and commerce platforms

• Comprehensive analytics, governance, and security layers

Pros: Powerful and flexible; handles complex automations

Cons: Requires developer input for setup

Pricing: Custom enterprise pricing

10. Talkative AI

Best for: Blending human and AI-powered engagement

Talkative combines AI chat, video calling, and co-browsing for high-touch customer experiences. It is ideal for brands selling high-value products where personal assistance enhances conversions.

Key features:

• Real-time engagement platform combining chat, voice, and video

• Supports co-browsing and screen-sharing for guided shopping

• Unified interface for live and AI-assisted interactions

• CRM and contact-center integrations (Salesforce, Zendesk)

• Ideal for high-touch ecommerce experiences and premium brands

Pros: Strong for high-value, high-touch sales

Cons: More support-oriented than sales-focused

Pricing: Starts at $99/month

Which Ecommerce AI Agents to choose?

Tip: For small-to-mid-size stores, WotNot’s conversational AI for ecommerce is an excellent all-rounder, combining affordability, multichannel support, and automation. For enterprises, Ada, Salesforce Agentforce, or Kore AI provide advanced features and scalability.

How to measure ROI of AI Agents

Track these metrics to quantify the impact:

• Conversion Lift: Increase in completed purchases

• Average Order Value (AOV): Effect on per-order revenue

• Assisted Revenue: Revenue influenced by AI interactions

• Ticket Deflection Rate: Queries resolved without requiring human intervention

• Time-to-Resolution: Speed of handling customer inquiries

• Stockout Rate: Inventory management and optimization

• Agent Containment %: Interactions fully handled by AI

• Human Handoff Rate: Escalations to human agents

Final Word

AI agents are no longer just a futuristic concept. They are transforming how ecommerce operates. Adopting the right AI agent for ecommerce site is like switching to a self-driving car, once set up, it navigates specific tasks, avoids roadblocks, and drives your business forward while you focus on making waves.

Investing in the right ecommerce AI agents allows you to stay competitive in a market where 53% of consumers are already experimenting with or using agentic AI. Whether you are a small store looking for an affordable starter solution or an enterprise seeking a robust, scalable AI system, the right agent can streamline operations, enhance customer satisfaction scores, and fundamentally reshape business. 

If you’re considering creating your own AI agent, WotNot makes it simple with a no-code AI agent builder that lets you design, test, and deploy flows in minutes. Sign up now for a free demo.